FAQs

First Home Savings Account (FHSA)

• What is an FHSA?
• Who can open an FHSA?
• What is the Annual Administration Fee for a FHSA?
• How does an FHSA work?
• How do I make a contribution to my FHSA?
• When are contributions tax deductible?
• See all 14 articles

Olympia Trust Company

• What is Olympia Trust Company's role?
• How long has the Investment Account Services Division been in business?
• Does Olympia offer any investment advice?

Olympia Online

• How can I update my personal information?
• Which account transactions can I complete online?
• What information and documentation pertaining to my account(s) is available online?
• How can I open an account online?
• How do I reset my password?
• How do I login to my Olympia Online Portal?
• See all 12 articles

Accounts and Investment Inquiries

• When will Olympia send me a statement?
• Why do I have an account with Olympia?
• How can I open a new self-directed account?
• What is a self-directed account?
• Who is the investment company and why should I contact them?
• How can I close my account if I believe my investment is worthless?
• See all 13 articles

Fees

• How can I pay fees?
• What fees does Olympia charge?
• Can fees be taken from my cash balance?
• Can fees be taken from the value of my investment(s)?
• Can Olympia waive my annual administration fee?
• Does Olympia offer fee discounts?
• See all 10 articles

Statements & Invoices

• When will Olympia send me an invoice?
• When will Olympia send me a statement?

Deposits / Contributions

• How can I deposit new money into my account(s)?
• TFSA Contribution Rules - What You Need to Know
• Are contributions allowed for locked-in and income fund accounts?
• Who are the tax receipts issued to for new contributions to a RRSP Spousal account?
• How will I receive my tax receipt for any new contribution(s)?

Withdrawals

• Can I withdraw from my account?
• What documents are required to withdraw from my account?
• How much is the withholding tax to withdrawal?

Transfers

• How do I transfer funds into my Olympia account?
• How long does it take to transfer funds to Olympia?
• How do I transfer funds out of my Olympia account?

Taxes

• Which tax documents will I receive?
• When will I receive my tax documents?
• How can I access my tax documents?

Publicly Traded Securities

• Can I trade public stock through my Olympia account? 
• How do I open a Qtrade account to trade public stock?
• Can I open multiple Qtrade DAP accounts with one application? 
• What are the fees and commissions to trade public stock?
• How do I place a trade through my Qtrade account?  
• Can I use USD funds to place trades?